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Are these the same products that I get from my Vet?
Yes, these are the same exact products. We have veterinarian on staff to guide us through product selection. All of our products are FDA/EPA approved, unlike some other sources on the Internet and even local pet stores.
Do I need a prescription to buy medication?
No. Vetsnab sells only non-prescription medication.
Do Advantage, Frontline, Program, and K9 Advantix flea control need a prescription?
No, they are all over-the-counter (OTC) medications, and they do not require a prescription.
What is the difference between Advantage and Frontline?
Advantage kills only fleas. Frontline kills fleas and ticks. Both medications kill on contact.
What is the difference between Frontline and Frontline Plus?
Frontline Plus has an additional ingredient that kills flea eggs and larvae.
Do you sell wholesale?
We are in the process of setting up wholesale accounts. Please e-mail us at customerservice@vetsnab.com with your name, address, phone number, and resale number and someone will contact you.
Is it safe to use my credit card?
We have taken every precaution to make your transaction secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized Internet access.
What do you do with my personal information?
The personal information you give us will only be viewed by authorized employees of our company for the purpose of completing your order. We do not sell, trade, or rent your personal information to others.
Why is the price different from the last time that I ordered?
Due to market fluctuations, prices of items may change from time to time.
How do I change my Registration Information?
To change your Registration information, go to "My Account". Then click on "Edit Account Data," which will bring you to the "Customer Information" and "Billing Address" screen. After updating your information click on "Submit", your data will be saved and the screen will come up with all of your new Registration Information. When finished updating your Registration Information, click "Home" in the task bar to return to the "Front Page".
What if I need to return my order?
You may return your order for exchange or refund (excluding shipping charges, food products, opened medications and vaccines) within 30 days of the invoice date as long as it is in the new, unused condition and in the original packaging, including all instruction manuals, product information, warranty cards and accessories. Any items returned that do not meet all these specifications will be returned or discarded at no credit. All returns must be accompanied by RMA number. After a returned item has been received, it will take 7 to 10 days to process the return and credit your account.
What is RMA Number?
In order to return a product, you will need to obtain a Return Merchandise Authorization ("RMA") number. RMA number is good for 10 days and must be written on the outside of the returning package. Please Note: All products received without prior Return Merchandise Authorization ("RMA") number will not be accepted.
Do you ship outside of the United States?
No. Not at this time, but we are always striving to provide the best service possible to our customers. We are currently working on finding ways to ship our products to reach more locations.
Why do the pills I received look different?
If you are used to buy Brand name pills and you have ordered a Generic brand from us, the pills we send you will look different. Generic drugs do not look the same as the Brand name products, even though they have the same active ingredient and work in exactly the same way.
What are generic drugs?
When a drug company first invents a drug that company is the only one allowed to make that drug for a certain number of years. After this time period, other companies are allowed to make the same drug. These drugs are called Generic drug. The original drug is called a Brand name drug. Brand name drugs and their Generics are identical in terms of active ingredients. The generic pills may look different (because they are made by a different company) but inside is exactly the same active ingredient which works in exactly the same way. The only difference between brand name drugs and generic drugs is that generics are always less expensive.
What do you accept for payments?
We accept Visa, Master Card, American Express and Discovery.
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